Compliments & Complaints

Compliments

We appreciate any feedback from our patients, you can use either of the following methods to provide any compliments or comments about our service:

Click here to complete the Friends and Family Test

Click here to review us on the NHS website

Complaints Process

At The Limes, we aim to give our patients the highest quality of care and welcome any comments, compliments, concerns or complaints that you may have.

On the 1 April 2009, new complaints regulations from the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 took effect and we strictly follow these guidelines.

We hope that any concerns or comments you may have can be sorted out easily and quickly. Do not hesitate to arrange to see or call Debbie Bodhanya, who will discuss the issue with you and hopefully help to resolve it.

We shall acknowledge any complaint within three working days and will offer you the opportunity to discuss the matter. You will be kept informed of our timescales throughout the process.

Please either write in, complete the attached complaints form or email your suggestion/complaint to debbie.bodhanya@nhs.net. Alternatively you can telephone Debbie Bodhanya, Managing Partner directly on 01992 566555. Please also see our complaints procedure policy by clicking on the link below.

Complaints Patient Information Leaflet

Complaints Form

If you are not happy with the response provided and would like to pursue the matter further, you do have the option to contact the Parliamentary and Health Service Ombudsman to review your case. The Ombudsman is independent of government and the NHS and the service is confidential and free. The Ombudsman carries out investigations into complaints about unfair or improper actions or poor service by the NHS. You can contact the Ombudsman on their helpline on 0345 015 4033 or you can complete their online form at www.ombudsman.org.uk/make-a-complaint

Local Services