'How forward thinking of you to include wi-fi. Work is less disrupted as I can do it remotely while waiting. Less stress.'
'Thank you very much for sorting out my medication problem. I am very appreciative of the time you took to talk to me and that I have taken 2 Gabapentin today and I have been pain free all day.'
'I was really impressed by the professional attitude of your reception staff when I last came to the surgery. I did not expect an appointment on the same day as my visit, but the reception staff were concerned at the symptoms I described and fast tracked me to see you. Thank you for taking the time to see me whilst you was the Duty doctor, my mind was put at ease.'
'Have been to The Limes Medical Centre three times in the past week. Phone service has been prompt, have been offered an appointment within the hour and have been seen each time without a wait. Super service, well done, keep up the good work.'
'I just wanted to say that in a time when the NHS and GP practices are often criticised. I received excellent service from you and wanted to thank Dr Ashford and the lovely receptionist on duty that evening. I left the surgery feeling completely reassured and the cut has healed nicely!'
'I was so happy with the treatment I received from both The Limes and at Princess Alexandra Hospital, where I had emergency surgery later that day. Other men on my ward were in a worse clinical condition than I was because important symptoms were not acted on by their GPs. So... the Limes triage system works. What a knife edge we walk on every day.'
'Many thanks with the expeditious way I was seen this morning regarding a particularly annoying chest problem. I rang the emergency line at the surgery and saw Nurse Practitioner Heather at 10.15am. She was courteous and thorough in spite of having a wheezing, coughing specimen in front of her. Couldn't have asked for better 'service'. Much obliged.'
'I have been very pleased with the outcome of my visist to The Limes Medical Centre. The doctors take time and act promptly when necessary. The reception staff are very friendly and helpful.'
'Receptionist Jo and other staff always helpful and always efficient. I saw Dr Duggins today who was very helpful.'
'Very helpful friendly staff and nice clean environment.'
'Reception staff always kind and courteous, very friendly. Sometimes waiting times run over for appointments but can't be helped.'
'The receptionist went the extra mile to help me out and took her time to listen to what I needed.'
'The staff always put themselves out and always fit you in when you need a quick appointment.'
'Very helpful, very friendly. Could not be a nicer practice - caring, kind and lovely.'
'Very good reception, very friendly staff.'
'The NHS have been good with the care and treatment for me and my daughter. Bless you all!'
'Lovely receptionists (Jo, Sam). Helped me with the questions I had and I got the answers I was looking for. Thank you very much.'
'Doctor was polite and on time and the receptionists were friendly and helpful - an enjoyable experience.'
YOU SAID, WE DID...
You said.. That surgery opening times should be displayed on the front door at branch surgeries as not all patient's have access to the internet.
We did.. We are displaying weekly opening times for our branch surgeries on the door and updating our practice website weekly - February 2020
You said..The practice website's appearance needed updating and was difficult to view on devices such as mobiles and tablets.
We did..We asked our Practice Reference Group to review our website and upgraded to a new modern mobile friendly website design - March 2020